The AC charging socket has an electronic lock. It stops the gun being plugged in or pulled out while live. Once the gun is pushed fully in, the lock engages automatically and charging starts.
Unlocking normally
- Press lock and then unlock on the smart key. Then press the mechanical release button on the gun and pull it out.
- Without the key: hold the gun and press its button with your thumb. When you hear the lock release, lift your thumb, then quickly press the button again and pull the gun out.
- On AC, you can also tap Slow Charger Unlock on the New Energy screen – this also stops charging.
Note:If you don't remove the gun after unlocking, it re-locks after a few seconds. If the car is unlocked but the charging lock is still locked, close the doors and lock the car first, then unlock.
If it still won't release
Cut the power to the charging device – for example stop charging in the app, switch off the charging point, or press the charging point's emergency stop. If that doesn't work, use the emergency release cable (see Emergency Charging Gun Release).
Warning:Never pull the gun out by force while the lock is engaged. Unlock it first, or you may damage the lock, the gun or other charging equipment.